Return & Refund Policy

February 02, 2026 13:36

1. General Policy

At Lumbini Marbles & Tiles Pvt. Ltd., we ensure that our products meet high standards of quality. However, due to the nature of construction materials (weight, fragility, and batch variations), returns and exchanges are subject to strict guidelines.

Important Notice: Lumbini Marbles & Tiles Pvt. Ltd. reserves the sole right and full discretion to accept or reject any return request. All decisions regarding the eligibility of a return, the condition of the goods, and the issuance of refunds or store credit are final and preserved with the company.

2. Eligibility for Returns

To be considered for a return, items must generally meet the following criteria, subject to our final approval:

  • Timeframe: Returns must be requested within 7 days of purchase or delivery.

  • Condition: Goods must be returned in their original, unopened packaging. Loose tiles, open boxes, or materials that have been soaked, cut, or altered in any way are not eligible.

3. Non-Returnable Items

The following items are strictly non-returnable:

  • Installed Materials: Once the product has been laid, installed, or adhered to a surface, it is deemed accepted by the customer. No claims can be made after installation.

  • Custom Orders: Marble slabs cut to specific sizes, or special-order tiles imported specifically for you.

  • Clearance/Sale Items: Items sold as "End of Line" or at a discounted clearance rate are sold "as is."

  • Minor Breakage: In the tile and marble industry, a breakage rate of up to 2-3% is considered standard industry tolerance and is not eligible for return or claim.

4. Damaged or Defective Goods

If you receive materials that are significantly damaged or legally defective:

  1. You must notify us immediately upon delivery.

  2. Photographic evidence of the damage (while still on the pallet/truck preferred) is required.

  3. Lumbini Marbles & Tiles Pvt. Ltd. will inspect the claim. If the damage exceeds standard industry tolerance, we will determine, at our sole discretion, whether to replace the broken items or provide a refund for the damaged quantity.

5. Restocking Fee

If a return is approved by the company for reasons other than a product defect (e.g., excess material ordered):

  • A Restocking Fee of 15% may be applied to cover handling, inspection, and administrative costs.

  • Transportation costs for returning the goods to our warehouse must be borne by the customer.

6. Refund Process

If a return is approved:

  • Refunds will be processed via the original method of payment or provided as Store Credit, at the discretion of the company.

  • Please allow 5-7 business days for the inspection process and refund initiation after the goods have been received at our warehouse.

7. Contact Us

To initiate a return request or for any questions regarding this policy, please visit our showroom or contact us using the details listed on our homepage.